Alan Williamson's personal output as a Java Champion, BlueDragon Founder, J2EE Architect,
Large Scale Cloud expert, Author, Speaker, and Internet Guru
Another great example of poor UK customer service with the computer retailer MESH Computers. Follow the tale of 2 computers, one from DELL one from MESH, ordered around the same time. Its sorry reading for MESH.
Sunday, 16 March 2008
Do not get seduced with promises of UNLIMITED service. It is very much LIMITED and do not let them tell you otherwise. An exchange with T-Mobile seems positive though.
Tuesday, 25 September 2007
Being on the front line of support is no fun; it is a hard job, and 99% of the time you only hear from people with problems. Sometimes though a shining example of how well it can be done comes through.
Sunday, 3 December 2006
Another great example of customer service in action, this time it is Comet, one of the UK's largest electrical stores.
Wednesday, 14 December 2005